Questions?

• Who needs CriticalAsset?

  CriticalAsset can help reduce stress, eliminate headaches and save money for building owners, facility managers, MEP trade professionals, AEC professionals and virtually anyone else who needs to keep their building or facilities properly maintained.
  

• What are the benefits of CriticalAsset?

  No more messy plan rooms, incompatible software apps, paper notes, complicated spreadsheets, mislabeled panels, accidental shutoffs, risky guesswork or single points of failure.

  Decreased costs, increased uptime and productivity, improved maintenance, faster repairs, longer asset lifecycles, reduced risk, synchronized facilities teams and improved environmental footprint.

   

• Why is CriticalAsset better than printed plans or spreadsheets?

  Printed plans can be easily lost or damaged, they are cumbersome, they do not make it easy to find things quickly and there is no central source of building data.

  CriticalAsset offers you and your stakeholders instant access to key operational tools and all facilities data, beautifully organized and accessible 24/7 from the palm of your hand.

   

• Is CriticalAsset different from other CMMS solutions?

  Facilities and building management systems are siloed.  There are work-order based tools for construction management, building maintenance and repairs; and there are expensive asset management tools for asset-intensive industries. The industry is still very dependent on pen and paper. Even with the best software, critical facilities and building information remains scattered.  CriticalAsset is the only solution that incorporates building, operational, work order, plan and document management in one solution.

   

• How does my data get onboarded?

  We offer three simple options to onboard your data:
  1) You can do it yourself. CriticalAsset is easy for even the most non-technical users to get up and running. And our Customer Success Team is always available to support you and your team.
  2) We can do it together. Our onboarding experts can assist you with as little or as much data onboarding as you need, including uploading and organizing all your building plans and asset data.
  3) Let us do it. We can do all the heavy lifting. CriticalAsset’s onboarding experts use our Rapid Onboarding Technology to quickly, securely and accurately scan, digitize, organize and import plans, documents, assets and asset data.

• Is my data secure?

  Yes, your data is safe and confidential with us. CriticalAsset uses the strongest-available, industry-standard SSL protocols and we are VPAT and SOC2 compliant.

• Is CriticalAsset difficult to use?

  CriticalAsset is designed for even the most non-technical users to get started quickly.
  

• Can I cancel my subscription?

  Yes, you can cancel your subscription at any time. If you cancel, you will continue to have access to your account until the end of your paid subscription period and you will not be billed again. If you change your mind after you’ve cancelled, you can reactivate your account at any time. Your data will be preserved securely and never lost.

• What type of payments do you accept?

  We accept all major credit cards and ACH. In some cases, we offer invoicing